FAQ

Radiators

I have bought a house fitted with LVI radiators, but unfortunately there is no instruction manual. Can you help me?

You can view or download instruction manuals from our website [Mounting/Installation & Care].

Who should I contact if there is a fault with a radiator?

You should first contact the electrician who installed the product or one of our resellers. Otherwise, you should contact LVI.

What does linear measure (L), specified in our tables, stand for?

The linear measure is the total length, including the thermostat.

What happens if the output of the radiator I have chosen is too high or too low?

Too high output: There will be an uneven distribution of heat, increased discomfort and a downdraught of cold air can come from the window. Too low output: The radiator is constantly set on maximum output and still does not succeed in heating the room. It is not a good idea to have an under-sized radiator that is constantly overworking. Use the standard calculation: 75W/m² or 30W/m³, + 20% if badly insulated in order to work out the exact output required.

Is it possible to connect two oil-filled radiators together and use one thermostat for both, e.g. in a room with two electric radiators?

Yes, they must be connected as slave radiators, otherwise they will work against each other. The majority of our models can be connected as slaves and our website shows which ones these are.

How do you set a frost guard on electric radiators?

On some of our models there is a special frost guard setting (*). In this case, a temperature of approximately 7 degrees Celsius is maintained.

Which electric radiators may be used in “wet areas” such as toilets and bathrooms?

Electric radiators with the lowest IP21 protection class that are installed using fixed installation in zone 3. Electric radiators with the lowest IP44 protection class that are installed using fixed installation in zone 2. Follow the current regulations and our instructions on installation.

Is it possible to mount an oil-filled radiator edgeways or with the thermostat at the top?

NO, absolutely not. If you require a vertical radiator, we have special radiators for this purpose. Our cast granite radiators are also available in a vertical model and can be mounted “edgeways”.

Why is there no earth connection on cast granite radiators?

Cast granite radiators are double insulated and cannot be earthed.

What type of circuit breakers are used for electric radiators?

A 2-pole circuit breaker is used for all of our models.

Are there any models that can be supported by feet?

The models Alata (CEB) and Kaba (CE) allow the option of being supported by feet. All other models have only been approved for fixed mounting.

Is there any form of guard to prevent anyone from adjusting the thermostat?

It varies slightly according to the model. On models Yali (MEC) and Yali L (MEB60) there is a little pin in the cover, which means that you can lock it using a small tool. The Alata (CEB) also has a lockable cover. The M model has a little fitting that can be mounted in front of the circuit breaker and thermostat knob.

Is it possible to have the thermostat on the left-hand side?

Models Alata (CEB) and Kaba (CE) are reversible and can be mounted with the thermostat on the left-hand side. All other models can only be mounted with the thermostat on the right-hand side.

Is it possible to combine different radiator outputs in the same room, or combine oil-filled and open radiators?

Yes, it is possible. You can have different outputs and different radiators in the same room, but the most important thing is that you have the correct total output. See question and answer above. We recommend placing the radiators under windows to prevent the downdraught of cold air.

How do you calculate the output you require in your house?

You can use 70-75 W/m² or 30 W/m³ as a standard calculation. Always round off upwards. You should add approximately 20% if the house is draughty or badly insulated.

Towel warmers

I have bought a house fitted with an LVI towel warmer, but unfortunately there is no instruction manual. Can you help me?

You can view or download instruction manuals from our website [Mounting/Installation & Care].

Who should I contact if there is a fault with a towel warmer?

You should first contact the electrician who installed the product or one of our resellers. Otherwise, you should contact LVI.

I want to buy a towel warmer in another colour (rather than chrome and white) to match my bathroom. What other colours are available?

Our combined cast granite towel warmers and bathroom radiators Milo V (SET) are available in granite colours (white, grey, dark grey and sand). The Bandai IR (Paris IR) is available with a silver gloss finish. The Bandai IR (Paris IR) can also be specially ordered in a number of other colours.

Do you have any towel warmers that are double insulated?

Yes, all our models except for the Nila/Nila R (TF/TFR) and Muria/Muria R (TT/TTR) are double insulated. It is mentioned in our instructions on installation and on the product itself.

What type of circuit breakers are used for towel warmers?

A 2-pole circuit breaker is used for models: Athena (ATHEN), Nila/Nila R (TF/TFR), Muria/Muria R (TT/TTR), Milo V (SET).

How do you mount the Milo TR (HDH) towel rail?

It is screwed tight into the wall.

How many Milo TR (HDH) towel rails can be mounted on a vertical Milo V (SET) cast granite radiator?

It depends on the height of the Milo radiator. The Milo TR (HDH) consists of two rails with a fixed measurement of approximately 27 centimetres in between. In order for it to have space and look attractive, you cannot mount two Milo TR (HDH) towel rails on the Milo V 08 03 (SET 30804) or the Milo V 09 04 (SET 40906).

Should the towel warmer only be used for drying towels?

No, we recommend that you have the towel warmer on 24 hours a day all year round. Our towel warmers only use between 40-100W (similar to a light bulb) so the energy consumption is low. The advantage of having the towel warmer on constantly is that you experience better air circulation in the bathroom and the risk of damage caused by moisture and mould is reduced. This is particularly important during the summer, when the normal heating is off.

Are the models Athena (Athen)/Nila (TF)/Nila R (TFR) fully equipped for concealed mounting?

Yes, they are fully equipped so that you can choose between visible or concealed mounting. You do not need to buy anything else.

I have a hydronic heating system in the house. Do you have any towel warmers for hydronic systems?

Yes. The Alaid X (OSLO MIX) is a combined hydronic and electric towel warmer. In the winter, when you use your heating system, you can operate the towel warmer with water. When you turn off the heating system (e.g. spring, summer, late summer) you can then simply connect your towel warmer to electricity. As a result, your towels will be warm and dry all year round. The Alaid X (OSLO Mix) is fully equipped with a water valve and electronic thermostat.

Is it possible to mount models Jarl (TFT)/Alaid (OSLO)/Bandai (PARIS) with the connection housing on either the right or left-hand side?

The connection housing is mounted on the right-hand side with a visible cable.

Is it possible to mount models Nila/Nila R (TF/TFR) or Muria/Muria R (TT/TTR) with the connection housing on either the right or left-hand side?

Yes, as long as you mount it on the lower part you can mount it on whatever side you wish.

Can a towel warmer be mounted with the circuit breaker box at the top?

It depends on the model. If it is a towel warmer with fluid in, the circuit breaker box must always be mounted at floor level because that is where the immersion heater is fitted. However, if it is a towel warmer with a heating cable inside (Athena), it can be mounted with the circuit breaker at the top, at the bottom, on the left or right-hand side. It mentions in the instruction manual what is important for each model.

How do towel warmers/electric radiators work together with underfloor heating?

The smaller towel warmers work fine together with underfloor heating as they operate at a constant temperature (fixed or variable) regardless of what the temperature of the underfloor heating is.
The larger combined towel warmers and bathroom radiators have in-built thermostats that sense the room temperature. The underfloor heating also has a thermostat that senses the temperature. As a result of this, there is the risk of the two systems working against each other with only one of them providing heat and the other remaining cold. However, this can be overcome by lowering the thermostat on the towel warmer and then using the “boost function” that some of our models are equipped with. (The towel warmer operates on maximum for two hours when programmed regardless of the room temperature, before returning to normal).